FAQ

Q :Which kind of the 2nd screens does T5 POS support?

A :
T5 can support the 2nd screens of 9.7", 11.6", 12.1" and 15.6";

the main screen for a standard T5 is in 15.6", 1920*1080 of resolution, with 1366*768 optional; for Copy mode of the display, the resolution of the main screen and 2nd screen must be the same. For the extended mode display, it is no issue to have different resolutions of the main and 2nd screens.
Q :How do I resize my screen display?

A :
Click "Settings" -> "Display" -> "Display Size". Here you can reduce or enlarge the content displayed on the screen. The display position of some apps may change.
Q :What CPU do Z3, T3 and T5 support?

A :
1) 6th, 7th and 8th Intel Core i3/i5 seires CPU;
2) Intel Elhatelake J6412;
3) 11th Intel Core i3/i5 seires CPU.
Currently, there are 3 solutions with different mainboards and matching CPUs for Z3, T3 and T5.
Q :How to use the secondary screen to play videos or demonstrate image ads?

A :
Confirm with the cashier software provider used with the machine whether it has adapted the customer display screen to play videos or pictures. The secondary screen display settings need to be set in the cashier software.
Q :How to solve the display incomplete problemon of the 2nd 11.6”screen for Z3 and T3?

A :
The resolution of the main screen of Z3 and T3 is 1024*768. When the display is in Copy mode, the resolution of the secondary screen copys the resolution of the main screen. As the default resolution of the 11.6 " 2nd screen is 1366*768, there will be black area on the edges of both screens.
You can set the display to Extended mode, with the main screen resolution to 1024*768 and the 2nd screen resolution to 1366*768.
If you really need to use Copy mode, you can choose the 9.7 " 2nd display, and then the resolution for both the main and 2nd screen is 1024*768, perfect for the copy mode.
Q :How to solve the problem when there is no display nor beep after press the power button on Z3?

A :
1. Check whether the indicator light at the lower right corner of the screen is green or blue. If it is green, check whether the power button is in poor contact. If the POS still has no power, the mainboard is faulty.
If the indicator light is blue, the mainboard has been turned on, then you can connect the keyboard to check whether the machine can be powered on normally. If the keyboard works fine, there is something wrong with the LCD screen or the display ports on the mainboard. Then you can use the swapping method in the next step.
2. If the keyboard does not work properly, remove and re-install the memory. If the display still fails, the mainboard is faulty.
Q :Why do occasional touch jumps occur after turning on Z3, T3, or T5?

A :
Z3, T3 and T5 use a 10-point capacitive touch screen; it is forbidden to touch the screen all the time during startup; and the jump issue will disappear after reboot.
Touch screen will be affected by environmental factors, so if the touch jump issue occurs, contact Elanda service center, and you could adjust the touch screen firmware parameters according to the environment, and a re-flash of the touch screen firmware can solve the issue.
Q :How do I change languages for my Elanda device?

A :
You can do so by opening your Settings on the homepage. Select Language & Input, then choose your desired language and move it to the top of the list.

first page 1 2 last page

a total of2 pages

sign up for newsletter

wants to get latest updates! sing up for free.

Send Us An Inquiry

home

products

company

contact

what are you looking for?