FAQ | All-In-One POS Touch Screen Systems,Retail Point Of Sale Systems

Q :Can you provide OEM service?

A :
Certainly! We excel in providing OEM & ODM service. We're dedicated to meeting your customization needs and bringing your vision to fruition. Please contact our sales team to explore how we can tailor our offerings to suit your unique requirements.
Q :What is the MOQ?

A :
We don't have MOQ, and we support sample testing before mass order
Q :Are you a manufacturer?

A :
Yes, we are not just manufacturers, we are your solution partners, backed by our own factory and R&D team.
Q :What is your warranty policy?

A :
Mostly for 3 years warranty, Such as Titan , Zorro, Kiosk, some models we offer 18 months.
Q :What is the lead-time for my order?

A :
Elanda guarantees swift and reliable product delivery. 10~15 days for POS and 30-40 days for kiosks.
Q :How to make the payment?

A :
You can pay T/T, PayPal, Western union and trade assurance etc. Choose the method that works best for you!
Q :Which kind of certificates do you have?

A :

We hold various certifications to ensure the quality, safety, and compliance of our products. Some of the certifications we may have include:

1. ISO 9001: Quality Management System Certification
2. ISO 14001: Environmental Management System Certification
3. CE: Conformité Européenne (European Conformity)
4. RoHS: Restriction of Hazardous Substances Directive compliance
5. FCC: Federal Communications Commission certification (for electronic products)
6. IP54
Q :What is your company address?

A :
We are in Shenzhen, China, near the airport and metro station.

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